Lifetime Manufacturing Warranty
We confidently stand behind the craftsmanship and quality of our jewelry. Spruce extends a free lifetime warranty against manufacturing defects on all our fine jewelry. This warranty does not cover our collection of antique and estate jewelry, as these pieces were not manufactured by us.
If you feel that your purchase has experienced damage due to manufacturing, please contact us right away so that we may examine the piece. Repairs not covered by the lifetime warranty will have a price quoted to the customer for approval before any work is done. If a warranty issue is found, Spruce will repair the warrantied damage or replace the item free of charge. Repair or service performed by a jeweler other than Spruce will void the warranty.
All fine jewelry will experience normal wear and tear from being worn on the body and subjected to the activities of everyday life. Our manufacturing warranty does not include damage from wear and tear, loss of gemstones, product loss, or theft. Damage caused by a failure to properly upkeep or obtain the repairs needed to maintain the integrity of the jewelry will also be disqualified from coverage.
Some examples of normal wear and tear include:
• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.
We also recommend that you obtain independent insurance coverage for your jewelry to help cover loss, theft, or significant damage. Please call us at (770) 315-0635 for more information.